Reference

Your Legal Terms in One Place

Clear legal terms, payment-record handling for DANA, OVO, GoPay and QRIS, and account-security duties are set out here before you open your account.

Local-law accessAccount termsDANA record contextQRIS receipt checks
gmi99 Your Legal Terms in One Place
CONTACT PATHS

Reach Us About Legal Requests

Legal questions need a clear route, not a generic inbox. Use the channel that matches your issue: chat for account access, WhatsApp for document follow-up, and email for written requests about data, cookies, or term wording. Our team answers in English and Indonesian during listed hours, then attaches the exchange to your account log when you provide your registered phone or email.

Team online

Live chat legal queue

Open the chat bubble, choose Account and Legal, and share your account email. We operate this queue 10:00-22:00 WIB, with faster checks when your question is about access, terms, or a locked session.

WhatsApp document follow-up

Send your case code through the WhatsApp link in the lobby footer when we ask for a receipt or identity file. We use it for follow-up, not for changing the legal text of your account.

Email written request

Email [email protected] for privacy rights, cookie questions, or term objections you want in writing. Include your username, registered phone, and the date of the account step you are asking about.

RECORD CARE

How We Handle Legal Records

Your legal record should match what happened in your account. We tie data checks to real actions such as opening an account, accepting updated terms, using Wallet >…

Data handling

We collect account details, login metadata, payment receipts, and support messages only for account operation, security checks, dispute handling, and…

Cookie controls

Cookie consent is shown in your browser, and the choice is stored per device session.

Account security

Use Profile > Account Security to change your password and check active sessions before you contact us.

Retention window

Transaction receipts, wallet logs, and legal contact records are kept for the period needed to settle disputes, meet record duties…

Change requests

Ask for correction through chat or [email protected], then provide the account email and the field you believe is wrong.

Policy updates

When our legal wording changes, we place the new text on /legal/ and keep related support case entries tied to…

Legal Questions You May Search

Search questions usually come from the same places: access from Indonesia, data rights, payment receipts, cookies, and account changes. We answer them here in plain wording so you can decide whether to open an account, continue a verification step, or contact support with the correct evidence. If the answer depends on your location, we apply the same local-law rule stated above.

Access depends on local law and is available only where local law permits. We do not treat one city or device as automatic eligibility, so contact support if your account location or travel status changes.

The account terms apply once you submit the registration form, verify your phone or email, and accept the current wording. Keep your profile accurate because legal notices, wallet checks, and security alerts rely on those details.

We use those wallet receipts to confirm account activity, investigate disputes, and answer lawful record requests. The receipt alone does not override account rules; we match it with username, time stamp, and Wallet > Transaction History.

Yes. Send the field you want changed through chat or [email protected], then complete ownership checks. We may refuse a change when the record must stay unchanged for disputes, security, or legal retention.

Your site choices may reset on that browser, including cookie consent and some session preferences. It does not erase account records, payment receipts, or accepted terms stored on our account systems.

Only the teams needed to answer the request can see it, such as support, account security, or legal operations. We attach the case to your profile so repeated questions can be handled with context.

Email [email protected] with your username, the date you saw the update, and the clause you question. We log the objection, answer in writing, and explain whether account access can continue under that wording.